Customer Service Officer

Customer Service Officer Customer Service Officer ʶҹЧҹ ¡ÓÅѧà»Ô´ÃѺÊÁѤÃÍÂÙè Çѹ·Õè // ˹èǧҹ / ͧ¤ì¡Ã E.H. UTARA (Thailand ) Co., LTD. ¨Ó¹Ç¹·ÕèÃѺÊÁѤà (ÍѵÃÒ) ÃдѺà§Ô¹à´×͹ (ºÒ·) - ËÁÇ´§Ò¹ ¹Óà¢éÒ/Êè§ÍÍ¡/Shipping/µèÒ§»ÃÐà·È»ÃЪÒÊÑÁ¾Ñ¹¸ì/ºÃÔ¡ÒÃÅÙ¡¤éÒ/Call Center ÅѡɳЧҹ Responsible for customer service tasks/ÃѺ¼Ô´ªÍº§Ò¹ºÃÔ¡ÒÃÅÙ¡¤éÒ - Receive SOP form Sale department/ÃѺẺ¿ÍÃìÁ SOP ½èÒ¢Ò - Receive booking / Contact customer contact customer to request related document, cargo details and all supporting document for customs purpose, to confirm pick up or delivery date and request PIC at customer place to contact./ÃѺ¨Í§ / µÔ´µèÍÅÙ¡¤éÒ µÔ´µèÍÅÙ¡¤éÒà¾×èÍ¢ÍàÍ¡ÊÒ÷Õè à¡ÕèÂÇ¢éͧ ÃÒÂÅÐàÍÕ´ÊÔ¹¤éÒ àÍ¡ÊÒûÃСͺ·Ñé§ËÁ´à¾×èÍÇѵ¶Ø»ÃÐʧ¤ì´éÒ¹ÈØÅ¡Ò¡Ã à¾×èÍÂ×¹ÂѹÇѹÃѺÊè§ Áͺ ¢Í PIC ·Õèʶҹ·ÕèÅÙ¡¤éÒ·Õè¨ÐµÔ´µèÍ - Oversea Co-operate to co-operate with oversea team to contact oversea customer to check all related customs clearance document such as form D, import permit including to confirm schedule/»ÃÐÊÒ¹§Ò¹¡Ñº·ÕÁ§Ò¹µèÒ§»ÃÐà·Èà¾×è͵ԴµèÍÅÙ¡¤éÒµèÒ§»ÃÐà·Èà¾×è͵ÃǨÊͺàÍ¡ÊÒþԸաÒÃÈØšҡ÷Õè à¡ÕèÂÇ¢éͧ·Ñé§ËÁ´ àªè¹ Ẻ¿ÍÃìÁ D ãºÍ¹Ø­Òµ¹Óà¢éÒ ÃÇÁ·Ñé§Â×¹Âѹ¡Ó˹´¡Òà Trucks booking - Export shipment send booking to TH OPS team with shipment details / send booking to oversea team - Import shipment send booking to TH OPS team with shipment details/¡ÒèͧöºÃ÷ء¡ÒÃÊè§ ÍÍ¡ Ê觡Òèͧä»Âѧ·ÕÁ TH OPS ¾ÃéÍÁÃÒÂÅÐàÍÕ´¡ÒèѴÊè§ / Ê觡Òèͧä»Âѧ·ÕÁµèÒ§»ÃÐà·È ¡ÒùÓà¢éÒ ¡ÒèѴÊè§ Ê觡Òèͧä»Âѧ·ÕÁ TH OPS ¾ÃéÍÁÃÒÂÅÐàÍÕ´¡ÒèѴÊè§ - To create job in excel file in order to share the shipment details to all parties/ÊÃéÒ§§Ò¹ã¹ä¿Åì excel à¾×èÍáªÃìÃÒÂÅÐàÍÕ´¡ÒèѴÊè§ãËé·Ø¡½èÒ Customs clearance part - To send related document such as CIPL, form D, another document if any to forwarding team to prepare draft customs form - To send those draft customs form to customer for checking and confirm all details - To prepare import duty to and VAT for import shipment, in case we do advance payment for customer after done clearance must follow up return money back form customer/Êèǹ¾Ô¸Õ¡Òà ÈØÅ¡Ò¡Ã㹡ÒÃÊè§àÍ¡ÊÒ÷Õèà¡ÕèÂÇ¢éͧ àªè¹ CIPL Ẻ¿ÍÃìÁ D àÍ¡ÊÒÃÍ×蹶éÒÁÕ ãËé·ÕÁÊ觵èÍà¾×èÍàµÃÕÂÁÃèҧẺ ¿ÍÃìÁÈØÅ¡Ò¡Ã à¾×èÍÊè§áººÃèÒ§ÈØÅ¡Ò¡ÃãËé¡ÑºÅÙ¡¤éÒà¾×è͵ÃǨÊͺÂ×¹ÂѹÃÒÂÅÐàÍÕ´·Ñé§ËÁ´ à¾×èÍàµÃÕÂÁÍÒ¡Ã ¢Òà¢éÒÀÒÉÕÁÙŤèÒà¾ÔèÁÊÓËÃѺÊÔ¹¤éÒ¹Óà¢éÒ ¡Ã³ÕªÓÃÐà§Ô¹Åèǧ˹éÒÊÓËÃѺÅÙ¡¤éÒËÅѧàÊÃç¨ÊÔ鹡ÒÃà¤ÅÕÂÃìÊÔ¹¤éÒáÅéÇ µéͧµÔ´µÒÁ¼Å¡Òä׹à§Ô¹¡ÅѺẺÅÙ¡¤éÒ - To update delivery details such as truck details, driver name and estimated time to arrive customer place to customer/ÍѾഷÃÒÂÅÐàÍÕ´¡ÒèѴÊè§ àªè¹ ÃÒÂÅÐàÍÕ´öºÃ÷ء ª×èͤ¹¢Ñº àÇÅÒ â´Â»ÃÐÁÒ³·ÕèÅÙ¡¤éÒ¨ÐÁÒ¶Ö§¶Ö§ÅÙ¡¤éÒ Close Job/Billing (daily) - To send completed job with billing details to account department to prepare invoice to customer - Follow up POD from OPS team to attached with billing/»Ô´§Ò¹/ÇÒ§ºÔÅ (ÃÒÂÇѹ) à¾×èÍÊ觧ҹ·ÕèàÊÃç¨ÊÁºÙóì¾ÃéÍÁÃÒÂÅÐàÍÕ´¡ÒÃàÃÕ¡à¡çºà§Ô¹ä»Âѧ½èÒºѭªÕà¾×èͨѴ·Óãºá¨é§Ë¹ÕéãËé¡ÑºÅÙ¡¤éÒ µÔ´µÒÁ POD ¨Ò¡·ÕÁ OPS à¾×èÍṺ¡Ñº¡ÒÃàÃÕ¡à¡çºà§Ô¹ - Refund form D In case of preserve form D, after the form D get approval have to prepare refund applicable to customs department to draw back import duty / Ẻ¿ÍÃìÁ¡Òä׹à§Ô¹ D ¡Ã³Õà¡çºÃÑ¡ÉÒẺ D ËÅѧ¨Ò¡áºº D ä´éÃѺ¡ÒÃ͹ØÁѵÔáÅéÇ ¨ÐµéͧàµÃÕÂÁ¡Òä׹à§Ô¹·ÕèºÑ§¤Ñºãªé¡Ñº¡ÃÁÈØÅ¡Ò¡Ã à¾×èͤ͢׹ÍҡâÒà¢éÒ - Payment Request To prepare payment Request to account department to make payment to oversea / local supplier/¤Ó¢ÍªÓÃÐà§Ô¹ à¾×èÍàµÃÕÂÁ¡ÒêÓÃÐà§Ô¹ ¢Íá¼¹¡ºÑ­ªÕà¾×èͪÓÃÐà§Ô¹ãËé¡Ñº«Ñ¾¾ÅÒ àÍÍÃìã¹µèÒ§»ÃÐà·È / ã¹¾×é¹·Õè ¤Ø³ÊÁºÑµÔ¼ÙéÊÁѤà .with working experiences in trucking/logistics/ÁÕ»ÃÐʺ¡Òóì¡Ò÷ӧҹ´éÒ¹âŨÔʵԡÊì.Bachelor Degree / University graduated in relevant field/»ÃÔ­­ÒµÃÕ / ¨ºÁËÒÇÔ·ÂÒÅÑÂã¹ÊÒ¢Ò·Õèà¡ÕèÂÇ¢éͧ.Good command of spoken and written English/¾Ù´à¢Õ¹ÀÒÉÒÍѧ¡ÄÉä´é´Õ.Ability to multi-task/¤ÇÒÁÊÒÁÒö㹡Ò÷ӧҹËÅÒÂÍÂèÒ§.Consistently approaches work with a positive attitude/à¢éÒËÒ§Ò¹´éÇ·Ñȹ¤µÔàªÔ§ºÇ¡ÍÂèÒ§µèÍà¹×èͧ.Working effectively with others/·Ó§Ò¹ÍÂèÒ§ÁÕ»ÃÐÊÔ·¸ÔÀÒ¾ÃèÇÁ¡Ñº¼ÙéÍ×è¹.Good interpersonal communication/ÁÕÁ¹ØÉÂÊÑÁ¾Ñ¹¸ì·Õè´Õ.Accurate/ áÁè¹ÂÓ à¢µ¾×é¹·Õ軯Ժѵԧҹ »ÃÐàÇÈ (Íè͹¹Øª), ÊǹËÅǧ ¨Ñ§ËÇÑ´·Õ軯Ժѵԧҹ ¡Ãا෾ÁËÒ¹¤Ã ÊÇÑÊ´Ô¡Òà / ¢éÍÁÙÅà¾ÔèÁàµÔÁ - »ÃСѹÊѧ¤Á - »ÃСѹÊØ¢ÀÒ¾ - ·Ó§Ò¹ÊÑ»´ÒËìÅÐ Çѹ - ÊÔ·¸Ô¡ÒÃàºÔ¡¤èҷѹµ¡ÃÃÁ - ⺹ÑÊ¡ÒûÃѺà§Ô¹à´×͹»ÃÐ¨Ó»Õ µÒÁ¼Å»ÃСͺ¡ÒâͧºÃÔÉÑ· ÇÔ¸ÕÃѺÊÁѤà ÊÁѤà Online ¼èÒ¹ Ãкº¢Í§ËÒ§Ò¹ Jobthaiweb.com ä´é ÇÔ¸ÕÃѺÊÁѤÃà¾ÔèÁàµÔÁ â·ÃÊͺ¶ÒÁ ¹Ñ´ÊÑÁÀÒɳì []ÊÁѤüèÒ¹ Email jjobthaiweb.comÊÁѤôéǵ¹àͧ µÔ´µèÍ·ÕèºÃÔÉÑ·â´ÂµÃ§ µÔ´µèÍ - Êͺ¶ÒÁ E.H. UTARA (Thailand ) Co., LTD. àÅ¢·Õè / ªÑé¹ ÍÒ¤ÒÃÂÙàÍçÁ·ÒÇàÇÍÃì ¶¹¹ÃÒÁ¤Óá˧ á¢Ç§ÊǹËÅǧ ࢵÊǹËÅǧ ¡Ãا෾ÁËÒ¹¤Ã â·ÃÊÒà - Email jjobthaiweb.com