RECEPTION SUPERVISOR

RECEPTION SUPERVISOR บริษัท สบาย รีทรีท จำกัด ตำแหน่ง RECEPTION SUPERVISOR ปรับปรุงข้อมูลเมื่อ มกราคม จำนวน อัตรา ระดับเงินเดือน ,-, ลักษณะการทำงาน .Ensure Service standards are consistently practiced by all team members .Show recognition to regular customers .Ensure that all customer queries or requests are handled in a polite and efficient manner and that a high level of customer service is consistently maintained .Must be present at all times in the Reception area (except at shift handover times) .Ensure that an attitude of a visionary individual is maintained at all times to improve the performance of the department as a whole .Maintain a high standard of personal appearances, grooming and hygiene in accordance with the hotel policy .Ensure that the team is efficient, smart, clean and friendly with both customers and team members To have a comprehensive and in-depth knowledge of the cluster hotels products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa and fitness center. .Keep up to date and communicate hotel marketing directions and promotions. .Be fully aware at all times of the selling strategy, rates and booking status of the hotels and ensure timely and accurate communication of this to all concerned departments. .Attend daily briefing. .To be able to read and understand all reservation reports and forecasts. .Perform any reasonable task as requested by management. .Help managing incentive programs initiated, promote up-selling effort in the department, and be coach and consultant for upselling techniques. .Assist in implementing training programs for reservation sales agents. .Be actively involved working towards achieving goals and encourage total team effort to meet targets. .Communicates clearly and professionally both verbally and in writing. .Work closely with sales and event management on the maintenance of group blocks. .Help identify and resolve any operational/systems problems and challenges in order to ensure effective workflow in the reservation sales office. .Ensure that all duty shifts are being carried out following all pre-set procedures .Ensure the well being of the Reception team Maximize room sales and revenue for the hotel by ensuring a sale orientated attitude is adopted at all times .Responsible for keeping low the level of rebates by ensuring a high degree of accuracy at all times .Prepare hourly back-up reports without exception Follows up company credit procedures to ensure all revenue expected will be received .Ensure the Front Office is clean and Tidy .Ensure all Front Office equipment is working properly .Ensure Shift checklists are followed up point by point and signed at the end of each shift .Ensure that all Reception staff are punctual, properly groomed and fully aware of all handover contents .Ensure a high level of product knowledge of the hotel and local area. .Be fully aware of all property management systems To be fully conversant with the Hotel Emergency and Evacuation procedures .To be fully conversant with manual Front Office procedures to be used in the event of the Hotel